Paying Too Much For Technical Support?

Paying Too Much For Technical Support?

Dec 15, 2010

You are not alone! If you have ever taken your computer to a large corporation in hopes of having it repaired, you probably paid at least 3x the normal cost for your service. Many of these companies survive based on their image and by pulling in large amounts of profit from it.

Furthermore, these companies only offers a small array of services revolving around the removal of viruses and spyware ($300). Any hardware issues which cannot be easily remedied in-store (such as hard drive, power supply, or memory replacement) must be sent out for two weeks to a separate repair location where your computer could be fixed with refurbished or recycled parts. That repair is included under there in-store warranty of course. If you do not have an in-store warranty you could be paying an enormous amount of money for simple repairs at which point they recommend you purchase a new machine.

Over the last few months I have serviced many clients here at Kamien Computers. The walls in the store are decorated with old motherboards I have drilled into the walls as a reminder that we can offer a great service for cheap. A client came into the workshop 10 days ago with a broken HP which he was quoted $500-$800 for repair (again, using refurbished parts). 5 days later we replaced 80% of the hardware in his computer for under the cost of $200… by the way, all the parts were new. Today my client enjoys a fully functional and working computer optimized for the best maximum performance and clean as a whistle. He was so thrilled to have his laptop repaired he left a bottle of Sobieski to remind me. Readers, this is not an uncommon scenario but rather it is something we do on a daily basis here. Where clients of these large corporations pay $300 for Virus and Spyware cleaning, our client’s pay $149 and the service is quicker, and more effective for the long run. Don’t waste any more money, bring your computer in today. We care about you and your computer’s performance.Motherboard

Need further reading? Take a look at this article we found on the web detailing some of the horror stories people have run into at larger corporations (found at http://easytechtalk.com/2008/05/04/dont-use-geek-squad/).

“As a former employee of Geek Squad I wanted to provide a list of reasons why you shouldn’t bring your computer to them for any kind of service. Please keep in mind that this is based on the location that I personally worked in and other locations might not be like this.

1. Most of the employees that are hired do not know that much about computer repair. Geeks Squad’s philosophy on fixing a computer was to tell the customer they needed to wipe it clean and reinstall windows. Countless times this was how computers were fixed behind the bench at the place where I worked. I even had one co-worker asked me how to unplug the hard drive.

2. Geek Squad overcharges for jobs that anyone with a little bit of technical know-how could accomplish. Would you have someone come over to boil some water for you? Or have them vacuum your carpet and then pay them? Well it may seem silly but that’s the equivalent of having Geek Squad install software for you. And they charge a fee from $20 – $50 depending on the software ( I haven’t worked there in a few years so the price may be different).

3. The “technicians” are more like salesman. Everyone behind the counter is told to push certain products with every service they ring up. I will agree with them that you need anti virus and anti spyware, but you don’t need to pay for the software they sell because you can get really good software for free online.

4. If one of the Geek Squad technicians messes up, they will just wipe your computer and blame it on a virus. There were times that some of the workers ran software that wasn’t part of the approved list of software and ruined people’s computers. Then when the customer asked what the status of the repair was, the worker would tell them they had a virus and needed their PC to be wiped clean and have the OS reinstalled.

5. All your personal pictures were taken off the PC for personal use. A lot of Geek Squad work stations are behind the counter where customers can’t watch the technicians work on the computers. Most of the time the first thing the technician would do is search for personal pictures of the person who owned the computer. If any pictures were found they would be downloaded onto a thumb drive and taken home at the end of the day.

Here are 2 links that contain confessions from a Geek Squad and Firedog technician.Confessions of a Firedog employeeGeek Squad confession.

I hope this has shown you that Geek Squad should be your last resort for PC repair. Next time you need some computer work done, ask around your workplace to see if someone can help you out. Even your company’s IT department would be a better place to ask questions.”